Note: This program prepares learners for the Microsoft MS-900: Microsoft 365 Fundamentals Certification Exam. It does not include the exam. Graduates receive a 50% discount voucher to register for the certification exam separately through Microsoft.
Introduction
In every school district, IT support is more than just fixing devices—it’s the engine that powers learning. From maintaining secure networks to supporting digital classrooms, district IT professionals keep education running. But as systems grow more complex and cloud-driven, maintaining up-to-date technical skills is essential.
The Microsoft IT Support: Your Launchpad into Tech Professional Certificate, offered by SchoolDay Academy and powered by Coursera, gives district technology staff the foundation to manage, troubleshoot, and secure modern IT environments—while building toward Microsoft’s industry-recognized MS-900 certification.
In just three months (at roughly 10 hours per week), you’ll strengthen your understanding of hardware, networking, cybersecurity, and Microsoft 365, while learning to apply emerging AI tools to IT support operations.
Why This Course Matters for District IT Teams
Education technology ecosystems are now hybrid, cloud-integrated, and AI-empowered. District IT teams must balance reliability, security, and efficiency across hundreds or thousands of devices. This professional certificate helps your team meet that challenge head-on.
Through this course, you’ll learn how to:
- Support district systems and devices with a full understanding of hardware, software, and networking.
- Manage Microsoft 365 ecosystems, including user access, licensing, and collaboration tools.
- Apply cybersecurity and privacy best practices aligned with education data standards.
- Leverage generative AI to streamline diagnostics and automate support tasks.
- Prepare for the Microsoft MS-900 certification exam, validating your Microsoft 365 expertise.
It’s professional learning that keeps district IT teams current, confident, and certification-ready.
What You’ll Learn
This six-course series, taught by Microsoft’s IT education specialists, combines hands-on projects, real-world troubleshooting, and AI-enabled problem-solving.
You’ll explore:
- Introduction to Computers – Build foundational knowledge in operating systems, hardware, and configurations.
- Secure Networking – Learn network protocols, VPNs, and secure connectivity principles.
- Software, Hardware, and Data Backup – Apply best practices for device management and disaster recovery.
- Cybersecurity and Privacy – Implement security measures that protect users and data integrity.
- Microsoft 365 Ecosystem – Manage cloud-based tools that drive district productivity.
- Diagnostics and Troubleshooting Techniques – Use structured workflows and AI-based tools to resolve complex IT issues.
Disclaimer: Completion of this course provides preparation and a 50% discount for the Microsoft MS-900: Microsoft 365 Fundamentals exam, which must be taken separately through Microsoft.
Real-World Impact for District IT Staff
Graduates of this program apply their skills directly to improve district operations:
- Faster device turnaround: Streamline diagnostics and repairs using structured workflows.
- Improved network reliability: Strengthen monitoring and response for wired and wireless systems.
- Greater data security: Apply best practices for privacy and access management.
- Optimized Microsoft 365 use: Support staff, faculty, and student collaboration through consistent cloud management.
- Scalable IT operations: Use AI-driven tools to automate ticketing, system monitoring, and report generation.
For district technology departments, this training improves both service quality and strategic readiness.
Why SchoolDay Academy Recommends This Course
SchoolDay Academy (SDA) curates Coursera’s most relevant professional certificates to build technical capacity and workforce readiness across K–12 systems.
The Microsoft IT Support: Your Launchpad into Tech Professional Certificate is an ideal fit for district IT staff because it:
- Strengthens essential IT and cloud management skills used daily in education environments.
- Prepares teams for the MS-900 exam, a benchmark credential for Microsoft 365 proficiency.
- Incorporates AI skill-building, ensuring your IT department stays ahead of technology trends.
- Aligns with district modernization and cybersecurity priorities in digital learning.
Through SDA, districts can assign, track, and verify completions—streamlining PD compliance and documentation.
Conclusion
Strong IT support is the foundation of every connected classroom. This Microsoft-powered program builds the technical, diagnostic, and AI skills district IT professionals need to keep systems secure and running smoothly.
Reminder: The Microsoft IT Support: Your Launchpad into Tech Professional Certificate prepares you for the MS-900 certification exam, but does not include the exam itself. Graduates receive a 50% discount voucher for the official exam through Microsoft.
Start learning the Microsoft IT Support: Your Launchpad into Tech Professional Certificate today—available exclusively through SchoolDay Academy, powered by Coursera.