Credential Earned
The Google IT Support Professional Certificate is an industry-recognized credential issued by Google. This learning path is offered by SchoolDay Academy (powered by Coursera) and prepares learners to earn a shareable, employer-recognized certification aligned to entry-level IT support roles.
Program Overview
The Google IT Support Professional Certificate Learning Path prepares learners for entry-level IT support, help desk, and junior systems roles by building strong foundations in troubleshooting, networking, operating systems, system administration, and security. The pathway emphasizes real-world IT scenarios and is well suited for CTE programs in IT, cybersecurity, and computer science.
Learning Path Content
The learning path includes six aligned courses that satisfy the requirements for Google’s IT Support certification:
- Technical Support Fundamentals
- The Bits and Bytes of Computer Networking
- Operating Systems and You: Becoming a Power User
- System Administration and IT Infrastructure Services
- IT Security: Defense Against the Digital Dark Arts
- Accelerate Your Job Search with AI
Skills Developed
Learners develop job-ready skills in hardware troubleshooting, computer networking and OSI models, Linux administration and command-line tools, remote access systems, IT infrastructure and cloud services, directory services, malware protection, and multi-layered security practices. The pathway also incorporates AI-enabled job search skills, including resume optimization and applicant tracking systems.
Career Outcomes
Completers are prepared for entry-level IT roles such as IT Support Specialist, Help Desk Technician, Desktop Support Technician, Junior Systems Administrator, and Technical Support Associate. The skills also support continued study toward advanced IT and cybersecurity certifications.
Industry Credential Value
The Google IT Support Professional Certificate is widely recognized by employers as a job-ready, entry-level IT credential. For CTE directors, this pathway offers a clear certification outcome, strong workforce alignment, and a practical on-ramp to postsecondary IT and cybersecurity pathways.